Privacy Policy of New Energy Advancement Hub (NEAH) Ltd
New Energy Advancement Hub (NEAH) Ltd is a Cyprus EdTech Company with registration number ΗΕ 447255 which operates the website through which it promotes the adoption of new energy and changing energy consumption patterns through e-learning and online community building services with the aim to accelerate the energy transition and reduction of emissions (hereinafter referred to as the “Service”).

New Energy Advancement Hub (NEAH) Ltd respects your privacy and is committed to protecting your personal data pursuant to the provisions of the General Data Protection Regulation and any other applicable data protection legislation. To this end, this policy is used to inform website visitors regarding our policies related to the collection, use, and disclosure of Personal Information if anyone decided to use our Service through the website, therefore please read it before proceeding with the use of our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.

Information Collection and Use
We may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, data of birth and postal address. The information that we collect will be used to contact or identify you when providing our Service.

Our primary goal in collecting personal information from you is to:
  1. Verify your identity;
  2. Deliver our Service;
  3. Carry out your requests in relation to our Service;
  4. Investigate or settle inquires or disputes;
  5. Comply with any applicable law, court order, other judicial process, or the requirements of a regulator;
  6. Protect the rights, property or safety of us or third parties, including our other customers and users of our website or our Service; and
  7. As otherwise required or permitted by law.

We will process your personal data for a number of reasons:
  1. If you have given us consent;
  2. If this is necessary to comply with legal or regulatory obligations;
  3. If this is necessary to deal with legal claims;
  4. If processing is necessary for our legitimate business interests or those of a third party: provided this does not override any interests or rights that you have as an individual.

Legitimate interests
We have legitimate interests in:

  1. Providing our Service;
  2. Managing our business and relationship with you;
  3. Understanding and responding to inquires and client feedback;
  4. Understanding how our customers use our Service and website;
  5. Identifying what our customers want and developing our relationship with you;
  6. Improving our Service;
  7. Enforcing our terms of service and/or other website terms and conditions;
  8. Ensuring our systems and premises are secure.

If you fail to provide personal data/personal information
Where we need to collect personal data by law, or under the terms of use of our Service and you fail to provide us with the data when requested, we may not be able to provide our Service. In such a case, we may have to cancel the Service you have with us we will notify you if this is the case at the time.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. For more information about the cookies we use, please see our Cookies Policy.

Third Parties - Service Providers
We may have to share your personal data in exceptional cases with third parties for the purpose of carrying out our Service.

We may employ third-party companies and individuals due to the following reasons:
  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We require all third parties to respect the security of your personal data and to treat it in accordance with the applicable data protection legislation. We do not allow our third party/ service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers:
We might need on certain occasions for the purposes of carrying out our Service to transfer your personal data outside the European Economic Area (EEA), for instance with other affiliated companies (e.g. subsidiaries) with our Group or in cases where we may use resources and servers located in various countries around the world for the provision of our Service.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
  1. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  2. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe;
  3. Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and US.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

How long do we keep your data?
We generally keep your information as needed to provide our Service and as necessary to comply with legal, accounting or regulatory requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
  • Access: you are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and certain other information about it;
  • Correction: you are entitled to request that any incomplete or inaccurate personal data we hold about you is corrected;
  • Erasure: you are entitled to ask us to delete or remove personal data in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims;
  • Restriction: you are entitled to ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy or the reason for processing it;
  • Transfer: you may us to help you request the transfer certain of your personal data to another party;
  • Objection: where we are processing your personal data based on a legitimate interests (or those of a third party) and you may challenge this. However, we may be entitled to continue processing your information. You also have the right to object where we are processing your personal information for direct marketing purposes;
  • Automated decisions: you may contest any automated decision made about you where this has a legal or similar significant effect and ask for it to be reconsidered.
  • Consent: where we are processing personal data with consent, you can withdraw your consent.

Contact Us
We have appointed a data protection officer (hereinafter to as the “ DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions or suggestions about our Privacy Policy, including any requests to exercise your legal rights, do not hesitate to contact our DPO using the details set out below.
Email Address:
Telephone Number: +35797803892

You have the right to make a complaint at any time to Cyprus Data Protection Commissioner. We would, however, appreciate the chance to deal with your concerns before you approach the Commissioner, so please contact us in the first place.
Terms of Service
Terms and Conditions

Welcome to NEAH!

These terms and conditions outline the rules and regulations for the use of New Energy Advancement Hub (NEAH) Ltd's Website, located at

By accessing this website we assume you accept these terms and conditions and the privacy policy of the The Company. Do not continue to use NEAH if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of the Republic of Cyprus. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing NEAH, you agree to use cookies in agreement with the New Energy Advancement Hub (NEAH) Ltd's Privacy Policy and the cookies policy which is available on our website.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, New Energy Advancement Hub (NEAH) Ltd and/or its licensors own the intellectual property rights for all material on NEAH. All intellectual property rights are reserved. You may access this from NEAH for your own personal use subjected to restrictions set in these terms and conditions.

You must not:
  • Republish material from NEAH
  • Sell, rent or sub-license material from NEAH
  • Reproduce, duplicate or copy material from NEAH
  • Redistribute, transfer, rebrand, modify content from NEAH

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. New Energy Advancement Hub (NEAH) Ltd does not filter, edit, publish or review comments prior to their presence on the website. Comments do not reflect the views and opinions of New Energy Advancement Hub (NEAH) Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, New Energy Advancement Hub (NEAH) Ltd shall not be liable for the comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website. Users that wish to post a comment through our website understand and acknowledge that the comments/opinions of the users will also contain the name of the user who posts the comment/opinion.

New Energy Advancement Hub (NEAH) Ltd reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions and the terms of the Privacy Policy of The Company.

You warrant and represent that:
  • You are entitled to post the comments on our website and have all necessary licenses and consents to do so;
  • The comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You agree that the comments shall also contain the name of the user who posts the comment.

You hereby grant New Energy Advancement Hub (NEAH) Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:
  • commonly-known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of New Energy Advancement Hub (NEAH) Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to New Energy Advancement Hub (NEAH) Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:
  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of New Energy Advancement Hub (NEAH) Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions and the terms of our Privacy Policy.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Copyright/Trademark Information
Copyright ©. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Contact Information
Address: Agiou Ilarionos, 38, office 205, 3082, Limassol, Cyprus

Cookies Policy
This Policy applies to which are operated by or on behalf of NEAH –
NEW ENERGY ADVANCEMENT HUB (NEAH) LTD (hereafter referred to as “NEAH” or “we” or “our” or “us”).

Our site uses cookies and similar tools to improve its performance and enhance your user experience. A cookie is a small text file that is stored in your web browser that allows us or a third-party to:
  • Enable certain functions;
  • Provide analytics.

By using our site, you are opting in to agree with the provisions of this Policy. If you would like to opt-out, please update your browser’s settings accordingly.

Some cookies may store personal data, but most of our cookies, however, will not collect data that identifies you and will instead collect general information, such as the name of the website from which the cookie came from, its “lifetime” (i.e. how long it will remain on your device) and a value, which typically is a random number.

What type of cookies we use
Cookies can either be session or persistent. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires (as set in the cookie itself) or you delete it.

NEAH cookies can be classified as follows:
  • Essential. To make our site function correctly, they enable you to use its features. These cookies do not identify you as an individual.
  • Analytics. To understand how visitors interact with our site by providing information about the areas visited, the time spent etc. These cookies do not identify you as an individual.

How do third-parties use cookies on the NEAH site?
Some third-party companies (e.g. Google Analytics) generally use cookies to collect user data on an anonymous basis. They may use that information to build a profile of your activities on the NEAH site and other websites that you have visited.

How do I accept or refuse cookies?
Most browsers are initially set up to automatically accept cookies, but allow you to change these settings, delete existing cookies, block future ones or alert you when they are being sent to your device. Please refer to your browser instructions to that effect. Should you modify the settings, please note that you might not be able to use all the features of our site.
Each browser has its own settings in terms of cookie management. To enable you to make appropriate choices, please refer to:

IP addresses
An IP address is a number used by computers on the network to identify your computer every time you log on to the Internet. We may record IP addresses for the following purposes:
  • Better understand how our site is utilized;
  • To collect advanced auditory analytics.

If you have any question about the NEAH Cookie Policy, or if you want to request the deletion of collected data, you may contact us by email at

The NEAH Cookie Policy is part of the NEAH Privacy Policy available here.
Last updated: August 14th, 2023

Cancellation & Refund Policies
Events, cohort online courses and paid training programs

Fees and payment

Fees are either paid in installments or in full depending on the event or program type.
Where an installment is offered, the final installment is payable 14 days before the start of the course.
For bookings received later than 14 days before the start of the course, payment must be made in full.

Events Canceled or Rescheduled by New Energy Advancement Hub (NEAH) Ltd

New Energy Advancement Hub (NEAH) Ltd may cancel or reschedule any event for any reason. It will provide registrants as much notice as is reasonably possible under the circumstances. NEAH will refund 100% of fees paid for any event canceled by NEAH. If NEAH reschedules an event to a date when the registrant is unable to attend, it will refund 100% of the registrant’s registration fee, provided that the registrant requests the refund within 30 (thirty) days of NEAH communicating the new date; otherwise, the refund reschedule below (for registrant refund requests and cancellations) applies. The refund period is up to 30 business days.

Unless otherwise indicated in the event description, NEAH anticipates holding events in a virtual setting.

Registrations Cancelled or Refund Request by or on behalf of the Registrant

All cancellation notices and refund requests must be submitted via email to

For all events, cohort online courses and paid training programs

  • Refund requested > 50 days prior to start date = 100% refund
  • Refund requested ≤ 50 days to start date = 50% refund
  • For hybrid events or training the "start date" is defined as the date of the first session, whether virtual or in-person
  • Refund for any paid training program or cohort online courses requested after start date = 0-50% refund based on the amount on past days of a program
  • Refund for any event requested after start date = 0% refund (NEAH provides a video of the event with no rights to share)
  • The refund period is up to 30 business days

Online Courses

  • A refund can be requested within 14 days after making the purchase.
  • Refund requested if the student/user did not access any portion of the online course = 100% refund.
  • Refund requested if the student/user did access any portion of the online course = 50% refund.
  • All refund requests must be submitted via email to

Community Membership

Community membership fees cannot be refunded.
Cookies managing
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Cookies managing
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